Hands-on Lab488 words
Route six workplace requests — decision exercise
Exercise: route six workplace requests
Original fictional scenario. No cloud account, API calls or paid services are required. Difficulty: beginner · Estimated duration: 15–20 minutes
Fernhill Labs, a fictional research company, runs Google Workspace and has Gemini Enterprise, with Frontline seats for its lab technicians. Six requests reach its AI lead in one week.
| # | Request | Where the work is | Data it needs |
|---|---|---|---|
| 1 | Reply to a long email thread, drawing on a related Doc | Gmail | Workspace email and docs |
| 2 | Find every mention of a supplier across Jira and SharePoint | Several systems | Third-party apps |
| 3 | Study twelve audit reports for a regulator meeting | Uploaded files | A fixed set of sources |
| 4 | Brainstorm themes for a team offsite | Anywhere | None in particular |
| 5 | Reuse a proposal-outline Gem inside Google Docs | Docs | Custom instructions |
| 6 | A lab technician wants to build their own agent | Gemini Enterprise | Lab systems |
A visiting contractor also wants to use the Gemini app with a personal account that has no qualifying Workspace edition.
Your decision
- Name the tool for each request: Gemini in a Workspace app, Gemini Enterprise, a notebook or the Gemini app.
- Explain what blocks or changes requests 5 and 6.
- Say what changes for the contractor.
Rubric (10 house points)
- 6 points: one point for each request routed to the right tool.
- 2 points: request 5 explained by where Gems can run, with the skills alternative.
- 1 point: request 6 explained by the Frontline edition boundary.
- 1 point: the contractor's terms named correctly.
Reference solution
- Gemini in Gmail — the side panel is available in Gmail and draws on emails and documents without switching tabs. Rejected: Gemini Enterprise, since all the content is in Workspace.
- Gemini Enterprise — its prebuilt connectors reach Jira and SharePoint.
- A notebook — Gemini Notebook grounds its responses in the documents you add.
- The Gemini app — a general assistant for brainstorming, under the company's work account.
- Blocked as asked: Gems can't be used in Workspace apps. Rebuild the instructions as a skill; skills work in Workspace apps, and Google says skills will replace Gems in 2027.
- Blocked by edition: Frontline users can only access agents an administrator has provisioned. The technician should ask for the agent to be built and provisioned.
Contractor: without a qualifying Workspace edition, the Google Terms of Service and the Gemini Apps Privacy Notice apply — not the company's enterprise protections. Keep company data out of that account.
Sources and scope
All company names, requests and the rubric are house-authored. Product facts are grounded in:
- https://knowledge.workspace.google.com/admin/generative-ai/workspace-with-gemini/google-workspace-with-gemini
- https://knowledge.workspace.google.com/admin/generative-ai/gemini-app/turn-the-gemini-app-on-or-off
- https://knowledge.workspace.google.com/admin/generative-ai/gemini-app/about-the-transition-to-skills
- https://docs.cloud.google.com/gemini/enterprise/docs
- https://docs.cloud.google.com/gemini/enterprise/notebooklm-enterprise/docs/overview
- https://docs.cloud.google.com/gemini/enterprise/docs/editions